Privacy notice
How this website handles data
This page explains how this website handles enquiries, optional analytics and connections to other services.
Scott and his dad Chris outside their Kings Heath shop in 1999
Contact channels
If you call, email or visit Comfort & Recline, the business will receive the information you choose to provide so it can respond to your enquiry. The published contact details are 0121 693 9238, hello@comfortandrecline.co.uk, and 19 York Road, Kings Heath, Birmingham, B14 7SA.
Website enquiries
When the form offers “Send enquiry”, your name, email address, optional telephone number, preferred callback time, chair reference and optional message are sent through this website to Resend, our email delivery provider, so the showroom can respond. Please avoid including sensitive health information. The website does not keep an enquiry database or use these details for marketing. Technical request information is used to limit automated abuse.
When the form offers “Prepare enquiry email”, it instead prepares an email in your browser. Your details leave the browser only if you open it in your email app and choose to send it. A sent status means our email provider accepted the request; it does not confirm that a member of staff has read it.
Visit requests and appointments
Visit-request email links open your email app. You choose whether to send your contact details, preferred time and, for a home visit, postcode to the business.
Where a booking link opens Cal.com, Cal.com handles the appointment details you submit so Comfort & Recline can arrange your visit. No booking calendar loads on this website. Read Cal.com’s privacy policy before submitting a booking.
Google Maps
Embedded Google maps load automatically on pages that include them. When a map loads or you open Google Maps, your browser connects to Google and may share technical information such as your IP address and browser details. Google handles that information under its own privacy policy.
Choosing-help preference
If you dismiss the choosing-help prompt, this website remembers that choice in your browser tab for the rest of your visit using session storage. It is not sent to us or used for advertising.
Optional analytics
When analytics is enabled, we ask before loading Google Analytics. Accepting lets Google process technical information, including your IP address and browser details, to measure page and product visits, chair-finder and filter use, enquiry progress, directions, and clicks on phone and email links. These actions do not confirm a call, email, visit or sale. We do not send names, contact details, messages or search text to analytics, and we do not enable advertising features.
Analytics cookies (_ga and _ga_1QLEQJQG2G) last up to 60 days after your last visit. Your accept or reject choice is stored in this browser for 180 days. Use “Analytics preferences” below the footer to change your choice. Rejection stops collection; withdrawing acceptance also removes these cookies and reloads the page. It does not erase data already processed by Google. If you cannot see that control, analytics is disabled on this version of the website.
Event and user data are retained in GA4 for 14 months, with the user period reset by new activity. Aggregated reports can remain longer. Read Google’s privacy policy for information about Google’s processing, including international transfers. You can raise a data request with us using the contact details below.
Questions
Ask a privacy question by emailing hello@comfortandrecline.co.uk.
Personal help from Kings Heath
Let’s find what feels right.
Speak to Scott about a chair, bed, stairlift, repair or showroom visit.